A SurveyMonkey study found that over a third (35%) of consumers said being transferred during a CX interaction was one of their top three frustrations. A customer who repeatedly experiences friction with your business will develop a negative perception of your business, increasing the likelihood ...
Check out SurveyMonkey Benchmarks or keep reading to see where you stand compared to others in your industry. The Net Promoter Score (NPS®) question is instrumental in revealing customer satisfaction and driving loyalty. As companies iterate their products and services, they can actively enhanc...
With SurveyMonkey, you can build market research surveys and questionnaires from scratch or tap into our broad selection of over 400 survey templates. Get started collecting survey data for analysis today to help your organization make better decisions for growth. Create a free account today....