So, think of a client management software like a smart assistant for businesses; it not only stores and organises contact information like your iPhone or Android does, but it also helps businesses remember special things about each customer, such as their preferences and when they might need som...
What does PBX stand for? PBX stands for Private Branch Exchange. What is a Private Branch Exchange? A Private Branch Exchange phone system manages internal and external calls for businesses. It’s commonly referred to as a PBX. Basic systems come with features such as multiple lines, call rou...
Value-based decision-making.Customers want to make ethical buying decisions, and they’re looking increasingly at the commitments made by brands. AnEdelman studyfound that 63% of consumers expect to see a brand’s stand reflected in their business and operations. Understandingvalue-based sellingand ...
How to implement CCaaS for your business Let’s go through the intricacies of implementing CCaaS for your business, ensuring a seamless integration that aligns with your unique requirements, in this stepwise approach. Step 1: Define business requirements ...
Call center monitoring is the process of listening to calls in real time or once completed for the purpose of agent training and customer service improvement. Depending on the scenario or business goal, your monitoring may be selective or random. For example, you can choose certain calls by age...
Learn about the types of features you should be looking for, how to make the best choice for your business and how to set up for success.Call centre software helps call centres make and receive calls, route callers to the right agents and provide better, faster service to customers. Our ...
Ninja Cat Giveaway: Episode 3 | Sentinel integration For this episode, your opportunity to win a plush ninja cat is the following - Reply to this thread with: what was your favorite feature Javier presented? Oh and what does UEBA stand for? Th......
Tax laws are not set in stone. In recent years, for example, the federal government has imposed temporary income tax cuts and other business tax incentives to stimulate the economy. At the local level, states, cities and counties adjust property tax rates from year to year based on different...
What does IVR stand for? How do you set up an IVR? Are IVR calls recorded? Enhance your IVR capabilities with Zendesk With the right IVR solution, your business can provide a powerful automated system that helps streamline workflows and keep ticket queues manageable. With Zendesk, you can sta...
In this guide, we delve into everything you need to know about IT support, including what it brings to the table, why it is important in the modern business landscape, and what you should look out for in your IT support software. What is IT support? Simply put, IT support encompasses...