Dealing with an angry customer is never pleasant, but you can take steps to de-escalate or defuse a heated conversation. Focus on how you can help the customer resolve the problem that's upsetting him. If the customer sees you as an ally instead of an enemy, he will be much more likel...
The only exception is transatlantic, a unique word that does not follow the rules of proper nouns. Use a hyphen if adding the prefix spells a different word Some words with prefixes, especially re-, are easily confused with other, preexisting words that happen to start with the same letter...
What does real-time analytics mean for an organization? First, they let you address issues before they escalate. In addition, employees, department heads, executives, and even board members will have immediate access to individual or organizational performance metrics and be able to make their own...
Maybe you have an uncanny ability to pick up dishonesty in others, or you become overwhelmed by an awareness of other people’s struggles. If this picture sounds familiar, you might just be an empath. But what exactly does this mean, and how can you best use it to your advantage? Meanwh...
Realistic melodramas, I hope he does it often. Q. If you were to meet Hedwig, what would you tell her?Yoo Yeon Seok: I would just give her a quiet hug. More than any words, a warm hug.) ELLE KOREA APRIL 2024 interview BORN TO BE YOO YEON SEOK The moment Yoo Yeon Seok ...
into forcing Israel to deescalate with Hamas. "For that reason, we should expect the oil prices to stay elevated, although the immediate impact of the element of surprise may moderate over time," she says. What Higher Oil Prices Mean for the Fed "It is too early to tell what the long...
What does it mean for your business plans? Increase in customer acquisition costs (CAC) Lower retention Short-term customer relationships If you host a SaaS product, it becomes an uphill battle because a significant portion of your revenue depends on subscription renewal. ...
A good attorney can help you maintain compliance without escalating the situation unnecessarily. Ideally, your cease and desist letter helps you keep the matter out of court and does not escalate tensions so you wind up in costly litigation. ...
Today, everyone has a brain built to seek out novel sexual experiences and everyone has access to porn, but not all people are addicted to porn. It’s difficult to say why any one person develops a porn addiction while another person does not. However, we feel that part of the answer ...
“Busting a management myth: empowering employees doesn’t mean leaving them alone,” we discussed how leaders’ fundamental misunderstanding of “empowerment” often results in management styles that doesn’t deliver for managers, employees or the org...