Kaizen is a compound of two Japanese words that together translate as "good change" or "improvement." However, Kaizen has come to mean "continuous improvement" through its association with lean methodology and principles. Kaizen has its origins in post-World War II Japanese quality circles. These...
Kaizen was popularized by the Japanese management guruMasaaki Imai, founder of the Kaizen Institute, and the Kaizen philosophy has been adopted by high-profile American corporations like Ford Motor Company and Lockheed Martin, as well as countless other manufacturers...
So now you know where you want to do kaizen. But there are still many things that can go wrong. For me, there are a few key points that are more important than others: Management Support: Any kind of successful project needs support from management. And by this I do not only mean th...
There is areason why SweetProcess proves to be a more reliable toolfor organizational change managers. The answer is in its version history feature. Going through a change in your organization does not mean you have to completely overhaul all the documented items you already have. The best bet...
As per numerousstudies, customers will hang up a call after two minutes, and more than 30% do not call back. What does this mean for your business? You can lose a third of your customer base if your agents don’t attend to customer calls fast enough. ...
What do you mean old, it’s not even 4 years yet! Appreciate the attention to the older versions that are affected though. And the speedy response. Janet julho 15, 2021 Just wanted to say thank you. I am impressed how many branches you patched. You even patched very very old versions...
Kaizen Guide: Better your business with continuous improvement To be successful, you can’t make an improvement once and forget about it. Effective lean businesses use kaizen, which means “continuous improvement”. In kaizen, everyone looks for ways to improve processes on a daily basis. This ...
Kaizen A third approach to operational excellence is also related to the Shingo Model and to lean management. This iskaizen, a Japanese word that means something like “continual change for the better.” According to theKaizen Institute, this approach to operational excellence is built on five pr...
In Kaizen, everyone in the organization, from top management to front-line employees, emphasizes a culture of sustained continuous improvement. Unlike some continuous improvement methods that aim for large-scale transformations, Kaizen focuses on small, manageable changes that you can implement quickly....
To identify criteria for your KPIs look at the project objectives and think about how you would know if an objective has been met. For example, an objective to: "free up call center agents to do complaints work" could be measured by looking at the amount of calls that are resolved in...