Everyone's talking about the 'cloud' - but what is cloud computing and what are the benefits? Salesforce explain why businesses are moving to the cloud.
Salesforce is cloud-based CRM software (What is CRM?). It makes it easier for companies to find more prospects, close more deals, and connect with customers in a whole new way, so they can provide them with amazing service at scale. Salesforce brings together all your data, from any so...
Service Cloud is a popular Salesforce product that is designed specifically for CRM. Built on the Salesforce Platform, Service Cloud enables users to automate service processes, streamlineworkflowsand find key articles, topics and experts to support customer service agents. The purpose is to foster ...
Salesforce Commerce Cloud helps store owners in making mobile-friendly eCommerce stores. We all are well aware of the fact that most of the clients will be accessing the platform on their smartphones, therefore having an interactive mobile-friendly platform is a must. Great Customer Support Sales...
Salesforce Marketing Cloud is a platform wherein relevant and personalized journeys are delivered across various devices and channels. In this section of the Salesforce tutorial, you will be introduced to Salesforce Marketing Cloud, along with the related details of why you should choose the same....
Software-as-a-Service (SaaS): Instead of users installing an application on their device, SaaS applications are hosted on cloud servers, and users access them over the Internet. SaaS is like renting a house: the landlord maintains the house, but the tenant mostly gets to use it as if they...
On the other hand, Data Cloud is designed for a wider range of activation uses – for Salesforce users to absorb information (see image below), to trigger Flow automation, or to inform the Einstein Next Best Action engine. “[Data Cloud] opens up a world of use cases. You can access ...
Salesforce is a cloud computing provider offering software as a service (SaaS), one of the three cloud computing service categories. Salesforce Lightning comprises a collection of tools and technologies behind a significant upgrade to the Salesforce1 Platform (now known as App Cloud), the company...
Software-as-a-Service (SaaS): Instead of users installing an application on their device, SaaS applications are hosted on cloud servers, and users access them over the Internet. SaaS is like renting a house: the landlord maintains the house, but the tenant mostly gets to use it as if they...
Sales Cloud is focused for sales reps and sales managers, with all key functionality geared towards account acquisition, the sales funnel, and closing deals. Service Cloud is geared towards service agents and service managers. Key functionality is focused on agent efficiencies, customer experience, an...