What is the Collection Process in BPO? KPIs of a Collection Process in BPO Businesses are tasked with a multitude of activities every day. Large enterprises usually outsource activities such as customer support, accounting, and debt collection to a third-party service provider. Wondering what the ...
BPO entails contracting an external service provider to fulfill a business function or process. BPO is sometimes referred to as information technology-enabled services (ITES) because in the modern world, outsourced processes are often reliant on IT. BPO was first used in the manufacturing industry, ...
Business process outsourcing (BPO) can be categorised into distinct types based on the functions and industries that are outsourced. By function, BPO can be divided into: Customer service: This includes answering customer inquiries, resolving complaints, and providing technical support. Finance: This ...
Operational efficiency is sometimes used interchangeably with the term “operational excellence.” However, operational efficiency is generally understood to encompass not only more efficient business operations but also the creation of a culture in which both managers and team members are invested in busi...
What does the future hold for GCCs in India? The future of Global Capability Centres in India is bright, with significant growth expected. Not only are traditional hubs like Bengaluru, Delhi, Hyderabad, Chennai, and Mumbai thriving, but also tier-II cities such as Visakhapatnam, Jaipur, and...
Add performance measurement with clearly defined KPIs into the workflow models. Assess your BPM initiative by rating yourself on these 16 BPM best practices. What are the benefits of business process management? BPM's structured approach to managing business processes improves the quality of work and...
Key performance indicators (KPIs) are also referred to as metrics. Key performance indicators are measurements of various aspects of how businesses and processes perform. They fulfil two main objectives in the short and long term. In the short term, KPIs show the current performance of an operati...
Cold-calling leads: Telesales focuses primarily on closing deals over the phone. These calls are an important aspect of driving revenue, but businesses may not have the capacity to promptly connect with potential customers. By hiring a BPO team with a CRM in place, companies can reap the tool...
In some cases, digital marketing firms will also specialize in specific sectors. For example, a franchise marketing agency will build its plans based on the challenges, KPIs, and needs of franchises. What should a digital marketing company do for its clients? Now that we’ve covered some of...
How to improve soft skills in customer service teams What are soft skills? Soft skills are the personal attributes and non-technical abilities that allow people… Article 6 min read What is natural language understanding (NLU)? Native speakers often bend the grammatical rules of their mother tongu...