Within the context of a CMDB, components of an information system are referred to asconfiguration items(CIs). CIs can be any conceivable IT components, including software, hardware, documentation and personnel. They can also indicate the way in which each CI is configured and any relationship or...
Although some people compare RDP and VPN, the two technologies are significantly different. A VPN provides a secure network path or tunnel to an organization's network resources. A remote user who has a VPN connection can work the same way as if they were working on premises. Where a VPN ...
Although some help desk providers include extra features like chatbots, social media widgets, and built-in call centers, we’ve found that many teams that are upgrading from a shared inbox don’t actually need those tools (so they have to work around them and spend money on features they ...
SolarWinds Service Desk can also provide a direct line of communication to agents through live chat. When enabled, employees can click an icon to chat directly with an agent, who can either resolve the issue in real time, or import the chat data into a support ticket. Price:SolarWinds Serv...
SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999. We take pride in relentlessly listening to our customers to develop a deeper understanding of the challenges they face. Our digital agility solutions are buil...
One popular tool for managing IT tickets isSolarWinds®Web Help Desk®software. It has advanced features to perform the activities described in this article—common in IT support departments. 3 Reasons to Use a Ticket System Here are a few compelling examples of what help desk ticketing syste...
SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999. We take pride in relentlessly listening to our customers to develop a deeper understanding of the challenges they face. Our digital agility solutions are buil...
2. SolarWinds A titan in IT management, SolarWinds is known not only for its comprehensive monitoring capabilities but also for its user-friendly interface. One of its standout features is its adeptness at performance monitoring, meticulously tracking server metrics to ensure optimal operation. ...
Real-life examples of supply chain attacks MOVEit Mimecast ASUS SolarWindsShow more The weak link in your corporate security might depend on your partners and suppliers more than you would like. We’re talking about supply chain attacks, which focus on suppliers and partners to affect a ...
Log4j is just the latest in a series of software supply chain attacks, including SolarWinds (which had a compromised build process) and Kaseya (where attackers had substituted malware-laced code). Since the first Log4j vulnerability came to light, security vendors and analysts have published a gr...