If you were paying attention, you probably noticed that I keep altering different terms, such as “social media intelligence”, “social listening” and “social media monitoring”. Social media listening, like some crime novel writers from the XX century, has many aliases including but not limit...
Whether a customer issue, a brand mistake or cybersecurity breach, you’ll likely need to tap into your crisis management skills at some point. Your social media strategy needs to be properly set up at the start to successfully weather a crisis. Social monitoring is a key player here; ...
Managing your social media efforts is a breeze if you have the right tool to help you. These are some of the market’s most renowned social media management solutions that we recommend for managing and tracking your social channels and campaigns: Techopedia Explains Social Media Analytics Tools S...
What are the different types of social aggregators? There are four main types of social media aggregators, including content, user-generated content, management tools, and event display aggregators. The Bottom Line These tools are vital for helping your business in staying on top of its social...
Social media management requires a deep understanding of the target audience, chosen platforms, and the latest social media trends. A successful social media manager must be: creative strategic analytical communicative interpersonal. There are various types of social media platforms, each with its own ...
What tasks does a social media manager do? Part of understanding what is social media management is knowing what social media managers do. Briefly, social media managers are people who plan and execute a brand’s social media strategy, either alone or as part of a team. It’s different tha...
There are manyfree social media management toolsyou can use to plan your interactive posts ahead of time. Personalization through AI Many social media platforms have launched AI-driven algorithms to provide more personalized content to users. These algorithms take user behavioral data and use it to...
daily schedule of a social media manager social media platforms to promote your business do’s & don'ts Are you ready to begin the journey of becoming a social media superstar? 😄 Let’s get to it! Table of Contents What Is Social Media Management? Why Is Social Media Management Import...
The article discusses the social media tools used by several bicycle retailers. Dean Mullin, part owner of Clever Cycles in Portland, Oregon, says they use Twitter, their electronic mail, blog, Flickr and Facebook to connect with different subsets of customers. Shasta Keltz, co-owner of ...
Many users prefer to get customer assistance on social media. And the majority of customers change their contact channel depending on where they are and what they’re doing. With the right social media monitoring tools, you can create an automatic ticket that your customer service team can see...