Train customer service reps on how to deal with problems, be proactive in customer service, and support customers before they ask for it. Examples of proactive customer care Let’s look at a few companies that are applying proactive customer service strategies to improve the customer experience. ...
Grant A M,Parker S,Collins C.Getting credit for proactive behavior:Supervisor reactions depend on what you value and how you feel[J].Personnel Psychology,2010,62(1):31-55.Getting credit for proactive behavior:Supervisor reactions depend on what you value and how you feel. Grant,A.M.,Parker...
The good news for businesses is that the NHPA largely resembles other data privacy laws that have come before it. It is most closely aligned to those in Virginia (VCDPA) and Connecticut (CTDPA)—though there are slight nuances. The law is slated to take effect January 1, 2025, and wi...
Once you’ve identified a list of potential candidates, create and consider a list of solutions to implement Zero Trust strategies. Keep in mind the various Zero Trust principles and requirements as you determine which candidates are best suited for migration. Initial Deployment and Monitoring. When...
Customers now have the option to implement more robust proactive outreach strategies leveraging predictive campaigns, which will help organizations connect with their end customers in a more timely and effective manner. Predictive campaigns offer a much higher level of efficiency, and their benefits encom...
Learn how proactive customer service can help you anticipate customers' needs and problems before they ask for help.
Using Content Marketing to Help Startups Scale: How VCs Can Build Brand and Market Share Video•2 minute read ClearVoice Team Spotlight: Max Christopoulos Content Marketing Blog Content vs. Design: How to Harmonize Your Marketing Briefs for Maximum Impact ...
When a malicious actor makes it into a system, they can lurk for weeks or even months before they’re discovered. According to IBM’sCost of a Data Breach Report, it takes an average of 194 days to identify that adata breachhas occurred. All the while, attackers are siphoning off data ...
Strategic risk is associated with poor business decisions, ineffective strategies or inadequate responses to technological changes or shifts in customer behavior. Project risks related to market competition, including mergers and acquisitions, entry into new markets or the launch of new products, are cons...
Cultivating a growth mindset is all about shaping your thinking to embrace challenges, seek opportunities for learning, and believe in your capacity for improvement. Here are some actionable strategies to help you develop a growth mindset: