Once again, the focus has been on packaging how-to content and related resources that are designed for self-service. Increasinglysophisticated data analyticsalso are being used to identify dissatisfied or low-engagement customers. But, as always, the most effective customer service needs to incorporat...
The responsibilities of the Head of Corporate Services are diverse and vary between organisations. The role is not a legal requirement for public or private companies in the UK so there is no specific regulation on the nature of the position. However, for companies that choose to have the rol...
In addition, penalties for fraudulent activity are much more severe. The stated goal of SOX is "to protect investors by improving the accuracy and reliability of corporate disclosures." As such, public company management must individually certify the accuracy of financial information. SOX also ...
How Are Companies Assessed by B Lab? The Assessment asks questions to help corporate leaders understand how—and why—“to build a better business—better for your workers, community and the environment.” You can measure your company’s social and environmental impact on your own, using B Lab...
There are three consistent patterns in which frontline employee experiences are most strongly connected to customer experience outcomes:Expressing a connection with the organisation’s vision, values, and purpose, or pride in the company’s products and services. Feeling safe, respected, cared for, ...
“There are not many times as a CIO that you can check the box in all these areas – faster, more secure, happy users, and a happy team – all for less cost and more business value. That’s the Cato SASE Cloud Platform.”
Also maintaining eye contact and demonstrating positive facial expressions also goes a long way. Customers tend to feel more comfortable with employees that are smiling and appear upbeat. The use of the customer’s name is another personal touch that few customers seemed to forget. Customers always...
It’s hard to understand what is covered and what is not, so you need to be certain you are picking the right coverage. The policies are complex and possess certain constraints and limitations that can be difficult for businesses to interpret. It is vital that you have adhered to and ...
Quality, a source of competitive benefit, should stay a symbol of Company products and services. High quality is not an additional value; it is an important elemantary necessity. Each employee in all organizational units is responsible for guaranteeing that their work processes are effective and ...
Close Corporation: A closely-held corporation in which a small group of people are the shareholders, directors and officers, and who wish to remain a small group; Public Benefit Corporation: A for-profit entity that commits to supporting a chosen public benefit cause as identified on its Certifi...