AI agents are planners. They can identify the tasks and steps needed to achieve the assigned goal. For our customer service agent, understanding where a given shipment is requires a series of actions. It would first access databases with information about the specific order, such as the shipment...
Conversational agents specialize in natural language interactions, whether text—or voice-based. Their primary goals are to engage users in meaningful dialogues, handle complex requests, andmaintain contextual understanding. Customer support: Rasa’s platform powers conversational agents that manage support ...
AI agents are more sophisticated than classic AI tools, and they can learn and adapt over time without human prompting.
Agents manage inputs, reason about the data, and use a variety of tools to achieve a goal. AI agents are not new; assistants like Siri and Alexa and self-driving cars – a form of AI agent – have been around for years. What makes AI agents most relevant today is that LLMs are ...
These agents use a utility function to make decisions. They can evaluate different actions based on an expected utility measure to choose the optimal approach. This model is ideal when there are multiple solutions to a problem, and the agent needs to decide on the best one, such as an auton...
Conversational AI helps businesses build stronger customer relationships through natural, human-like dialogue that can answer questions, solve problems, and increase efficiency.
AI agents are already reshaping industries. Incustomer service,virtual assistants provide 24/7 support, handling routine inquiries and escalating complex issues to human agents. Read more:Conversational AI in banking customer service They optimize inventory levels, reduce operational costs, and predict dem...
Spoken Conversational Agents for Older Adults: Who Are the Stakeholders and What Do They Expect?Jelte Barachia van WaterschootIris HendrickxArif KhanCatia CucchiariniHelmer StrikLouis ten BoschRob TiebenCEURIUI Workshops
AI agents are planners. They can identify the tasks and steps needed to achieve the assigned goal. For our customer service agent, understanding where a given shipment is requires a series of actions. It would first access databases with information about the specific order, such as the shipment...
AI chatbots use conversational AI techniques such as natural language processing (NLP) to understand user questions and automate responses to them. These chatbots are a modality whereas agency is a technological framework. Non-agentic AI chatbots are ones without available tools, memory and reasoning...