This is only possible when your creative thinking skills are as sharp as razors. 4. Decision-Making Skills Once you narrow down your choices and pinpoint what causes the problem, you must make the right decision. Remember: you’ll be held accountable for what you decide upon. A bad ...
Simply put, intrapersonal skills are all about what happens inside—that is, the way you process thoughts and emotions. Interpersonal skills, on the other hand, are outward-facing. They shape how you engage with the world, a.k.a., your communication and listening skills, empathy, and relatio...
What people say is only one aspect of good communication. Good listening skills and body language are also important for us to effectively communicate with others. Effective communication involves more than talking to a person. How things are said, words are chosen and tones are adopted are all...
2. Job and family.If you want to use more specific questions to find out about your old friend’s life, there are two evergreen areas which you can explore: the job and the family. Consider question such as: “Where do you work?”, “What do you do?”, “What’s that like?”,...
Why are you always late?" "You" statements put the other person on the defensive, and universal words such as "always" and "never" are easily disputed and discourage change, says Preston Ni, professor of communication studies. Instead, choose to focus on the issue and be soft on the pers...
2. What are the speakers talking about? A. A new book. B. A morning paper. C. An African teacher. 3. How does the woman probably feel now? A. Regretful. B. Anxious. C. Confused. 4. Where does the conversation take place?
45 examples of soft skills you need to be successful at work Here are the soft skills you need on your resume—and in action—in order to get hired and then be successful in your role. 1. Communication Collaboration without communication is impossible. What does it mean to be an effective...
Communication skills Dedication Interpersonal skills Organizational skills Multitasking skills Time management Pro Tip: When talking about your strengths, don’t hedge. Use strong, confident words. Turn “not all that bad” into “my greatest strength is.” Answer in a concrete and sure way. How...
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You need to leave all of that bad energy at work and switch your “home mode” on at the end of the day; this is another reason why improv acting skills are so relevant in the customer service industry. Problem Solving Skills Customer service is very often about problem-solving. The best...