Chatbot technologies will become a vital part of customer engagement strategy going forward. Near to future bots will advance to enhance human capabilities and human agents to be more innovative, in handling strategic activities. Snigdha Patel
While technology-enabled consumer-facing services are prevalent in many industries, for some people, using technology devices to serve themselves is still challenging; these people prefer interacting with real human agents. In the context of travel services as well, whereas some users are quite famili...