Step 2: Research Vendors and Begin the Conversation Now that you know what you’re looking for, it’s time to look into vendors that meet your needs. Chances are, you aren’t coming into this process totally uninformed. Whether it’s through previous trade shows and conferences, your profe...
The features you prioritize will become a requirements guide you can use when comparing vendors that make it onto your shortlist. Get our Workforce Management Software Requirements Template Next Steps At its core, workforce management software facilitates the tasks that allow businesses to be ...
Trademark Note:NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see:www.nice.com/nice-trademarks. Forward-Looking Statements This press release cont...
For success, you need to ensure that both your automated call distributor (ACD) and WFM solution will be able to communicate with each other. Integration can often be a painful experience with multiple vendors. Tracking Skills-Based Routing in Both the ACD and WFM Your ACD is responsible for ...
It is crucial to involve the key operational stakeholders with every aspect of workforce management (WFM) from selection of vendors, to deployment and business-as-usual activity. A WFM application will only be successful if there is a mutual understanding of the benefits for the business between ...