The softphone service was disconnected by the server. Contact your Cisco Unified Communications Manager system administrator. Unable to select this device. Please choose a different device and try again. The selected device is ...
An answered contact is one that is accepted by a remote site and either disconnected within the lost call threshold, answered by an agent, or queued at the remote site during the report interval. • Average handle time: average handle time, calculated by dividing total connected time by the...
which captures the selected Agent's Logged in Email Address for various events such as AgentOffered, AgentAnswered, AgentDisconnected, and PhoneContactEnded. This enhancement enables
which captures the selected Agent's Logged in Email Address for various events such as AgentOffered, AgentAnswered, AgentDisconnected, and PhoneContactEnded. This enhancement enables
An answered contact is one that is accepted by a remote site and either disconnected within the lost call threshold, answered by an agent, or queued at the remote site during the report interval. • Average handle time: average handle time, calculated by dividing total connected time by the...
Shake the phone in the meeting to Improve your meeting Smart meeting audio adjustment - While in a meeting, iOS users can now shake their phones to attempt to improve their audio quality conditions. In this release, shaking your phone while you’re on VoIP internet audio will automatically swi...
In a few cases, uploading a very large Microsoft PowerPoint file to share in the meeting may cause the meeting to get disconnected for the presenter. Initials in avatars The first letter of a user's first name and the first letter of the user's last name are used in avatars when there...
setObserver(new CallObserver() { @Override public void onRinging(Call call) { } @Override public void onConnected(Call call) { } @Override public void onDisconnected(CallDisconnectedEvent callDisconnectedEvent) { } @Override public void onMediaChanged(MediaChangedEvent mediaChangedEvent) { } });...
Calling between knowledge workers and the contact center often is disconnected because organizations architected those experiences separately. One team designed the enterprise collaboration experience, while contact center architects optimized the agent experience for high-volume voice routing. ...
Solving myriad disconnected systems, long customer service resolution times For a decade, these 8 customer service agents have managed the influx of requests from their customer base with disparate systems including phone calls, emails, and WhatsApp messages. Each issue comes in without context, requi...