Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center's best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security (Figure 1). As a cloud-based ...
Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center's best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security (Figure 1). As a cloud-based ...
With industry leading video conferencing, calling, and contact center solutions, Webex fuels hybrid work for businesses of all sizes.
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Our mission is to empower Webex Cloud Contact Center customers to listen to and act on the Voice of their Customers. Interactive Voice Response (IVR) survey marks the debut feature of Experience Management, with ongoing developments on the horizon. Our v
Use Webex app no Webex Contact Center Desktop Colaborar com agentes, supervisores e especialistas no assunto sem precisar sair da interface do Webex Contact Center Desktop. Para acessar Webex app, clique em No cabeçalho ou utilize o atalho de teclado Ctrl+Shift+3. ...
Webex Contact Center leverages AI to improve customer satisfaction while increasing team efficiency. New topic analysis enables proactive customer service by quickly identifying emerging trends. The upcoming Webex-native Agent Answers acts as a silent, real-time coach for the human agent, surfacing knowl...
selectMy Webex Appsfrom the menu under your avatar at the top of this page, click "Create a New App" then "Create an Integration" to start the wizard. You'll need to provide some basic information like your integration's name, description, and logo. This information should be user-facing...
For over two decades, Webex has provided contact center solutions that power the customer service function of some of the world’s largest customer-centric brands. WithinWebex Contact Center, new AI-powered capabilities that aim to improve agent well-being and productivity, whil...
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