Let customers communicate in their channel of choice, including phone, text, email, chat, social messaging, and more. Understand every customer. Empower agents with AI-driven insights, journey data, and context for each customer, so they can deliver the best experience, every time. ...
Let customers communicate in their channel of choice, including phone, text, email, chat, social messaging, and more. Understand every customer. Empower agents with AI-driven insights, journey data, and context for each customer, so they can deliver the best experience, every time.Your...
Support What’s New in Webex Contact Center Technical Support Getting Started with Customer Journey Data Get started today. Contact Sales
Consumers want simple, secure banking experiences. When things get complicated, connecting to the right experts should be even simpler. Stay connected to your customers and staff with Webex.
Webex in console - Cisco Webex Teams Client for Linux/MacOS/Windows consolewebexchat-clientwebex-teams UpdatedJan 27, 2020 Go APet99/ZoomWebExAutoJoiner Star16 An Automation tool to automatically launch, interact, and leave zoom and Webex meetings. Enter your schedule once, run the tool in the...
You can also invite the livechat@webex.bot to any Space in Webex to add the integration. Connect with Website Visitors and Sell More with the No.1 Webex Live Chat Chat with website visitors from Webex. Sell more and offer great customer service directly from any Space or DM. Receive rea...
Contact elevation Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support. Find out more Support customers on their favorite channels. SMS Email Live Chat In-app Messaging WhatsApp Apple Messages for Busines...
Support What’s New in Webex Contact Center Technical Support Getting Started with Customer Journey Data Get started today. Contact Sales
Bots can be added to messaging spaces or engage in 1:1 chat, or post notifications from external systems. What's a Bot? Creating a Chat Bot Chatbot in 15 Minutes Webhooks Use webhooks to notify your apps when specific activities occur in Webex. ...
Improve agent efficiency and reduce onboarding time by providing automatic responses to the agent within the chat window in response to a customer query. Learn More CUSTOMER EXPERIENCEComing Soon An AI Assistant that wraps up calls Increase agent efficiency and accuracy with automated wrap-up summarie...