Web-based Customer ServiceCompanies around the globe need to address the changing face of customer service. With customers expecting instant gratification from the Web, every company is faced with the challenge and the opportunity to provide customers with a less expensive alternative to person-to-...
New web-based customer support service expands customer choice in resolving enquiries; Compaq introduces new case-logging system. 来自 findarticles.com 喜欢 0 阅读量: 20 年份: 2001 收藏 引用 批量引用 报错 分享 全部来源 求助全文 findarticles.com ...
Although web-based customer support systems offer potential benefits, it is still important for organizations to consider the factors affecting service delivery and continued use. Our study addressed this issue, and by so doing it: (1) extended the traditional view of IS post-adoption processes to...
The Smart Answer is a web based customer service portal. Here you can setup your own professionally looking online help desk by submitting very short web form. No credit card required. The service is competitively priced and very reliable, as we use multiple failover servers. However not all...
that possesses Web-based retrieval, online multilingual translation capability for service records, rule-base reasoning for direct intelligent fault diagnosis by customers or service engineers, different modes of video-conferencing for enhanced customer support and network security for secure data communication...
We developed a Web-based system for analyzing the voices of call center customers of a life insurance company, so that it would help decision makers understand customer needs better and it would help them make consistent decisions regarding customer support. It used conventional statistical and data...
We developed a Web-based system for analyzing the voices of call center customers of a life insurance company, so that it would help decision makers understand customer needs better and it would help them make consistent decisions regarding customer support. It used conventional statistical and data...
Answer - An open-source knowledge-based community software. You can use it to quickly build your Q&A community for product technical support, customer support, user communication, and more. (Source Code) Apache-2.0 Docker/Go Artalk - A self-hosted comment system built in Golang, providing a ...
aIn the new Blizzard customer service website, you will be able to access all support contacts in one convenient location including web, in-game, and phone support. You’ll also be able to quickly and easily check on the status of your customer service request. 在新的飞雪顾客服务网站,您能...
A telecommunication system incorporates individual station instruments simplified by wireless operation, voice dialing, prepaid accounting and out-call operation, all enabled by cooperative system operation including supporting central e... BG Nilsson - US ...