First, let’s try some basic troubleshooting steps: Check the cable: Make sure you’re using the original USB cable that came with the My Passport drive. Sometimes, using a faulty or incompatible cable can cause connection issues. Try different ports: Attempt to connect the drive to different...
Recently, we encountered multiple queries where users reported that their WD passport was not showing up on the system. The underlying causes behind the problem include damaged USB ports, cables, outdated drivers, etc. Fortunately, the problem could be fixed with the troubleshooting methods mentioned...
🙂 Here is Apple's guidance for troubleshooting Time Machine problems: Time Machine troubleshooting on Mac - Apple Support Reply User profile for user: sussieg sussieg Author User level: Level 1 5 points Oct 28, 2024 1:53 PM in response to D.I. Johnson Thanks. I will need someone...
If you want to use the drive with a Windows computer, see Reformatting the Drive and Troubleshooting. My Passport for Mac 2 User Manual About Your WD Drive Physical Description As shown in igure 2, the My Passport for Mac drive has: ▪ A USB 3.0 interface port ▪ A power/activity ...
Before going further troubleshooting, doing the following basic checks is very necessary. 1. First simply check if the WD hard drive's LED is turned on and/or try to listen to if it makes any spinning sound. 2. Safely remove the WD My Passport and reconnect it to the USB port. As so...
If you want to use the drive with a Mac computer, see “Reformatting the Drive” on page 38 and “Troubleshooting” on page 39. Physical Description As shown in Figure 2 on page 4, the My Passport Ultra drive has: A USB 3.0 interface port A power/activity LED indicator USB 3.0 ...
Step 2: Find Troubleshooting and click in. Step 3: Click "View all" on the left pane. Step 4: Find and run "Hardware and Devices". Follow the onscreen instruction to til the end.Was This Page Helpful?Updated by Cedric Cedric Grantham is a senior editor and data recovery specialist o...
Trusted for 20 years, back up your data with the My Passport Ultra portable hard drive. With its metal design for durability and up to 6TB of capacity, you have plenty of space to help keep your precious memories safe.
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: https://support-en.wd.com/app/ask mikebravo April 12, 2023, 11:24am 3 I hadn’t, I’ll give it a go, thanks.Related...
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