Practice active listening. To actively listen is to demonstrate that you intend to hear and understand another’s point of view. It means restating, in your own words, what the other person has said. In this way, you know that you un- derstood their meaning and they know that your ...
You can demonstrate active listening by rephrasing what the prospect said, for example: “X will help save you hours per day” vs. “You mentioned you waste hours per day logging information; well, X will reduce that by Y.” 8. Watch Your Body Language + Match & Mirror Behavior Mirrorin...
Astudyexamined the relationship between intellectual humility and prosocial values (such as honesty, being fair, etc.). This study found that intellectually humble individuals are more likely to respect others’ viewpoints and demonstrate fair-mindedness in their thinking. ...
College campuses offer countless ways toget involved in activism. You might join an organization that uplifts marginalized voices or volunteer for good causes to demonstrate your passion. You can also participate in diversity and inclusion trainings whenever possible or relevant. That way, yo...
2. To Think on Your Feet, Use Your Ears To master the ability to answer any question quickly, the single best habit you can cultivate is active listening. Active listening is a series of techniques that demonstrate your engagement with the speaker and, in turn, can help you intern...
To improve customer support, you need a solid understanding of your customers. Gain that by encouraging your team to demonstrate great customer service skills like active listening, gathering feedback, and offering omnichannel support. Whichever tactic you’re using to provide good customer service, ...
It fosters loyalty, promotes positive word-of-mouth, and sets a standard for your team’s approach to service. Here are twelve ways in which you can demonstrate an authentic customer service mindset and lead by example: 1. Active Listening ...
1. Shift service reps' schedules to different channels each day, so no one spends all day on the phones. One of the more tiring components of customer support is the requirement to have productive, engaging conversations on the phoneall day long. ...
6Demonstrate your worth If you are new to an industry, the last question above is an important one. When networking or collaborating with colleagues, the conversations you have may significantly affect your chances for success. An article inThinking Biggermagazine describes worth as the most importan...
Thus, when you connect business goals to social data, you demonstrate the tangible value of how social listening impacts your company and customers. This, in turn, translates into building a case for further investment in social to keep these vital brand conversations going and turn more customers...