Most people think customer loyalty is about a lifetime. Well, it’s not. The goal is about a lifetime, and a lifetime is a long time. How do we get a customer to be loyal to us for a lifetime? That’s huge. Let’s make it easier. Rather than a lifetime, focus on the next...
Customer service is the block upon which customer loyalty is built. According to research, 73 per cent of customers stop buying from a brand after they experience bad customer service. You have to train the employees of your company to be polite, respectful, interactive, empathetic and problem-...
While customers may not save tremendous amounts of money by participating in a loyalty program, even small rewards can showcase a business's appreciation for its customers. Providing discounts or customer-only promotions is an easy way to incentivize those buyers to keep coming back. Th...
Free customer experience guide Find out how to create great customer experiences that will lead to loyal customers, improved word-of-mouth promotion, and increased revenue. Get the report
We'll create your small business website to help you grow your business online START TODAY 4. Personalise your interactions What are your customers’ interests outside of your business? Do they have any hobbies? Kids? Find out and then be sure to ask about them. It doesn’t take muc...
To reward them properly, businesses should develop tiered loyalty programs that provide rewards based upon levels of engagement. Instead of using a one size fits all system create packages that fit the style of your customers. 6. Let the tools do their job. Sure, every single social network ...
By being a good employer, you create the best type of influencer and loyal shopper who will spread the word about your business. Empower your employees to not only share on your behalf but also give them coupons, swag, and other perks they can share with their loved ones. Let your best...
Plus, it’s up to ten times more expensive to try to attract new customers than it is to keep the ones already doing business with you. If you’re looking for real ways to create and keep up customer loyalty, consider implementing a few of these strategies. What is customer loyalty?
Now that you have a few creative ways to establish customer loyalty in your back pocket, you can take the necessary steps to build similar programs within your business. Thanks for reading! Do you want to create thought leadership articles like the one above? If you struggle to translate your...
Sumario: While some degree of customer churn is inevitable, and even desirable, an integrated enterprise-wide loyalty management strategy can help identify valuable customer and keep them loyal and profitable. Successful c...