then you need to ensure that your team gets in touch with them within 6 hours. This way you can exceed their expectations and also guarantee the customer’s happiness and possibly build a long-lasting relationship with them.
others prefer brands reach out to them via SMS messaging. Some might respond to a more formal tone, while others want companies to engage with them casually as if they’re old friends instead of a business and customer.
Once onboarded, it’s easier for companies to re-engage the same independent talent and doing so saves them time and money. Building a strong relationship with your clients earns their trust and once a client knows that you are dependable and can successfully perform the tasks required for...
Be there for the founders during tough times. Offer support, guidance, and resources to help them navigate challenges. This can build immense loyalty and trust, solidifying the long-term relationship. Example:Battery Ventures has a reputation for standing by their portfolio companies during challenging...
No matter the case, when it comes to outsourcing customer support, utilizing a BPO maximizes the potential to optimize processes and create outstanding experiences for the customer. By showing up where and when you’re needed, you can help your customers get the most out of your relationship. ...
a relationship and short lived when we start qualifying people and companies. Find people and companies you feel a natural connection and ease of communication with and things you both have in common. The authenticity of connecting personality, beliefs and point of view can accelerate relationships....
What if you can’t (or don’t want to) go shopping for the ideal candidates? In that case, you have to build resilience in your organization. But how? Companies can cultivate resilience in their employees in essentially the same way that parents foster it in their children: ...
But, what hurdles must it overcome before it can hit the mainstream? In London, we invited Patrick McCorry, founder and CEO of PISA Research, a grant funded by a group of Blockchain companies, to decode this ever-changing world. https://youtu.be/41hPRCnUCtI Private cryptocurrency a ...
businesses must embrace the role of change agents. “It’s a collective effort,” Kahan says. “It’s bigger than just an environmental footprint. It’s really going a step beyond, and thinking about, ‘How can companies partner pre-competition or change a way of doing business within thei...
Anand said for the last 10 years, local companies have not been investing, which has a lot to do with political instability.“They’ve been investing less and less in Malaysia, which is always a bad sign for any country,” he said.But in the last two years, he said Malaysia is seeing...