Kano Analysis 11 Why Is Voice of the Customer (VOC) Important? Define Measure Analyze Improve Control LEAN SIX SIGMA Why Is VOC Important? ? Define They “pay the bills,” so its important to understand their needs: ? ? Customer behavior is a key input to strategy and process design ...
介绍moresteam bb session define ii voice of the客户之声.pdf,Lesson 1 out of 11: Voice of The Customer INTRODUCTION In the previous session we determined Six Sigma project priorities and then developed the charter for an individual project. In this sessio