From Silent Nights to Full Queues: Managing High Call Volume During the Holiday Rush Contact Center Industry|Blog The holidays are here, and while your customers are jingling all the way, your phone lines are probably ringing off the hook. High call volume is a hallmark of... ...
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What support does Gridspace offer? Gridspace provides launch support for its full library of playbooks and native integrations. For enterprise customers, Gridspace can also provide premium support and integration services for bespoke use cases.See what's new at Gridspace Tweets by gridspace Contac...
Restaurants and catering services While the exact type of inquiry varies by industry, all of these types of businesses have customers who need help with something. Whether it’s scheduling an appointment or requesting a quote, your business can always be reachable by phone—and you won’t need...
Learn how to start a virtual call center to prepare for the future If COVID-19 forced you to transition to a virtual call center, you’ve probably had to make some major adjustments under a great deal of stress. The good news is, it was well worth the effort. By enabling your team ...
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Frequently Asked Questions about Virtual Receptionist Services Find the answer to your question below. If you need any additional information, feel free to contact us anytime. A virtual receptionist service, also known as a virtual assistant service or virtual call center service, is a third-party...
User-Led Innovation in Call Center Knowledge Work A Social Shaping Perspective So called knowledge work is seen as integral to post-industrial society and, for some, information and communications technologies (ICTs) are critical enab... B Burns,B Light - Ifip International Working Conference on ...