Private equity houses and consortia, including Carlyle Group and Permira, are vying to buy Virgin Media. The quadruple-play media company is a provider of digital television packages, broadband access,...
Virgin Media online help and support How can we help you?Our Virgin Media help portal is designed to get you all the support you need for any problems and issues you’re experiencing. From questions about our services to handy troubleshooting guides, all the information you need can be foun...
The customer service agents online and over the phone a useless. I’ve heard people have so many issues with Virgin Media I am surprised they’re still in business. All I want to do is disconnect their services. They make is so difficult and frustrating. The incompetence of the staff is...
However, that’s all we were given whenever we tried to report issues online. However, we received a lot more support when we (eventually) got to speak to Virgin Media’s customer service team. I initially had some trouble proving who I was on the phone, because the automated message ...
I have been with Virgin media for 9 months, the service is OK not great, sometimes good, sometimes very slow. On 22 October Virgin sales phoned me trying to sell me a faster broadband package I said I am not interested, the woman insisted I listen to all the options, so I listened ...
The security firm that discovered the breach, TurgenSec, said in a statement that Virgin Media’s description of the breach including only “limited contact information” was “understating the matter potentially to the point of being disingenuous.” ...
Virgin Media has traditionally fared reasonably well in terms of customer service, but these latest results show that the cable operator now has the most dissatisfied customers across phone, internet and TV services. In fixed broadband, almost a fifth (19%) of Virgin Media customers were dissati...
Broadband, cable TV and telephony operator Virgin Media announced revenues down £11 million ($17 million) to £936 million ($1.
Many users have been reporting massive packet loss & ping spikes on Virgin Media consistently, preventing them from accessing the internet. While in most cases, the issue seems to be on the end of Virgin Media due to an overloaded and congested network, there could be external issues as well...
If acquired, the stolen data could then be used for any number of crimes, including identification theft, financial fraud and more. Virgin Media offers a multitude of services, including mobile phone, Internet access and TV as well. Companies like Virgin will warn its customers that its employee...