I am tired of getting emails, texts and letters talking about increases when they are able to decrease, in future with any organisation if the price I am paying isn't equal with prices they offer other its bye bye I am off somewhere else and I urge others to do likewise. Mike Date ...
No letter or emails received as a reminder. They continue to deduct £55.48 as a direct debit monthly. I was just checking transactions on my account and noticed £55,48 deducting from my account every months since last year. I called the customer service and they could not do anything...
I'm getting emails to my recovery email account for a Virgin account I don't have. The useless csr said he can't transfer me to fraud or a manager or ANY department because I can't give him the phone number of the account I don't have!!! I worked for telus for over 20 years....
You can control the direct marketing you’re getting from us by: using the unsubscribe facility in emails or SMS text messages logging into your membership or account with us to update your communication preferences. If you are a Velocity member or V-mail subscriber, this includes being able ...
Provide you with information you have requested, including without limitation, service emails concerning your purchase (e.g. cancelled purchases, points crediting status, missing transactions etc.); Respond to any enquiries from you regarding our products and services (e.g. points tracking requests);...
Absolutely horrendous experience with their customer service and baggage claims departments. Multiple forms completed online, multiple emails sent, followed up with numerous phone calls and further emails with absolutely no useful response. The 2 responses that we did have via email, 5 days later, we...
But knowing that in the long term it needed to rely less on customer response via emails, and to also make it easier for customers to provide their feedback at every touchpoint, Virgin Australia broadened and deepened its listening channels to include: Digital and website channels: Capturing th...
Dynamic numbers were added to Virgin Money’s online mortgage pages, with additional single numbers placed on affiliate sites, emails and display ads. This provided the marketing team with detailed, real time insight into every individual’s online and offline journey, until the point of them pick...
contacted Virgin a few times via the apps and email communication, the last response I received was “our technical team is working on this and we will get back in 48 hours”. It has been more than a week now and I haven’t hear back anything despite 4 follow up emails have been ...
3.2 Account-Related Emails.When you create an account with us and provide us with your email we may, subject to applicable law and, where necessary, obtaining your consent, use your email address to send you service-related notices (including any notices required by law, in lieu of communicat...