Elsie S. Ott, a flight nurse on the first intercontinental air evacuation flight that demonstrated the potential of air evacuation. Born in 1913 in Smithtown, N.Y, Ott attended Lenox Hill Hospital School of Nursing in New York City after completing high school. After several positions in area...
With increased interest around caregivers of veterans in the Secretary of Veterans Affairs' strategic plan (2009) and the recently passed Caregivers and Veterans Omnibus Health Services Act of 2010, it became clear how valuable it would be to have a more in‑depth qualitative and quantitative ...
Washington, DC: Department of Veterans Affairs, Veterans Health Administration; 2020. Google Scholar Gray C, Wray C, Tisdale R, Chaudary C, Slightam C, Zulman D. Factors influencing how providers assess the appropriateness of video visits: Interview study with primary and specialty health care ...
Eight home health aides, 6 home health agency administrators, and 9 primary care team members (3 RNs, 3 social workers, 3 MDs) serving veterans at a large, urban, Veterans Affairs medical center. Approach Combined deductive and inductive analysis to identify a priori concepts (aide roles; chan...
Robert McDonald, the former secretary of the US Department of Veterans Affairs, and Tom Allin, the agency’s former head of veterans experience, discuss the role of frontline employees and organizational innovation in building a customer-centric culture. (PDF-518 KB) Th...