(e) over-the-air updates to operating systems, firmware, or other software; (f) diagnostic support related to any of your devices, hard drives, routers, modems, or such other customer premises equipment; (g) help desk and tro...
Verizon pushed a router firmware update and now I rarely hit 900 down and cannot break 500 on the up link. Like you, I suspect that there’s some hidden QOS setting that favors wireless to the detriment of wired. I’ve had Verizon managers and technicians at the house multiple times. ...