Use this page to contact Verizon Customer Service. Use Verizon Support for help with Common TV, internet or phone service issues.
Thanks for choosing Verizon. Review this Customer Agreement ("Agreement") carefully, as you'll find important information about your wireless Service and our business relationship, including: Our ability to make changes to your Service or this Agreement's terms, ...
Over on theVerizon subreddit, some are speculating that the company is making these moves so that it can shift yet more after-sales service and customer assistance to outside vendors overseas. Verizon has largely halted domestic hiring for customer service positions, according to people familiar wi...
"As soon as this problem is fixed I'm canceling my service," one customer wrote in response to Verizon's X post. "Mostly because you have yet to say what the cause of this is … and it's not just 'some customers.' It's on a very wide scale."...
bot’s intelligence so it recognizes more questions and responds appropriately to solve issues. With this knowledge, they also learned the most popular times for customer engagement and increased staff to handle high-volume service events like power outages or pay-per-view sporting events on Fios ...
The article focuses on the business philosophy of the Puerto Rico-based Verizon Wireless. Its operations are geared toward establishing the most powerful network and providing excellent customer service. The company's philosophy is concerned with anticipating the needs of its customers. President and ...
Hear customer stories on how Verizon Connect software is helping them improve efficiency, increase productivity and cut costs for their mobile fleet.
I've been a Verizon customer for years, but that just means that I've been willing to endure the worst in customer service. The latest: I returned a phone as part of a trade-in when upgrading, I have pictures of the device and packing it in the shipping box, UPS confirmed delivery ...
Verizon customer service has been the worst I have ever experienced. Why solve a customer's problem when you can delay, continue billing him or her at the same rate, and hope that he goes away? It's institutionalized at Verizon. Delay and obstruct. From the Kafkaesque robo voice-cue phone...
Hear customer stories on how Verizon Connect software is helping them improve efficiency, increase productivity and cut costs for their mobile fleet.