Vacasa created an intelligent multichannel welcome sequence to remove friction from the guest check-in process. The morning guests arrive, they receive a check-in email with smart lock entry codes. Then, just ahead of check-in time, Vacasa pulls from its customer data warehouse to trigger a co...
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Terrible customer service I booked a 6 day vacation at the pelican beach resort for my family and I in Destin Florida through Vacasa. The good - the check in was easy, the location was good and the views were great. The bad - got to the room and there was black mold on the ceili...
Brooke Pfautz, the founder and CEO atVintory, a platform designed to help short-term rental managers recruit new homeowners, said Vacasa’s announcement was bad news for the sector. “This is only hurts us as a whole,” he said in an email to PhocusWire. “We should want there to be...
Stay connected to your vacation home from anywhere with the Vacasa Homeowner app. VIEW REAL-TIME PERFORMANCE Your personalized dashboard shows you insights at…
—Google Cloudhired former Microsoft executiveJohn Jesteras vice president of customer experience. Jester was most recently corporate vice president of worldwide customer success at Microsoft, where he worked for nearly 20 years. At Google Cloud, John will lead three teams that are focused on pro...