If your case exceeds the expected processing time, and in the last 60 days you have not received any sort of notice from USCIS, responded to a Request For Evidence (RFE), and/or received an online update to your case status, you may submit an inquiry using USCIS’ online e-request tool...
How do I check my USCIS case status online? How do I check my USCIS case status by phone or in person? If the online status information is insufficient or unavailable, you may try other methods: How do I submit a case inquiry?
To speak with a USCIS spokesperson regarding a media inquiry, please see our state-specificmedia contactsWeb page. (Please note these numbers are for members of the press only. If you have an inquiry about your case or an immigration benefit, please contact the USCIS National Customer Service ...
As response times have improved and handling mail inquiries has proven tedious, USCIS has pushed more and more of its former inquiry channels to the call centers. USCIS has awarded contracts to more than one vendor, in effect causing the vendors to compete with each other for responsiveness....