Dipan Patel proposed one possible vision of service: a national parks maintenance program. I’d like to use that program as the specific example to illustrate the effective model of universal national service. Consider Marcus, a typical high school student, as our example: Step One:In the fall...
Unum first set out to re-engineer its fax procedures to route faxes through the network to a central point that keeps internal company faxes within the network while using a single queue for external faxes. Over a three month span, Unum retired half of its 1,500 standalone fax machines and...