Even more profound is the positive impact that electronic document processing can have on customer service and employee productivity. A need for consolidation Unum had already standardised on Lexmark multifunct
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Next, Unum overhauled its claims processing. “A user can scan a document at the Lexmark device and it automatically asks questions about the claim, such as the policy number or the claimant information,” said Dover. “We ask the user that information at the time that they scan the documen...