Apparently you can’t do the reports from your phone but only from a computer with their extension.. too complicated for someone who travels, also did the personal request search but doesn’t feel like they do their work because everything still there, all they do it’s the automated searc...
After the first incident I reached out to customer service and spoke with someone who said her name was Johan; I explained to her the situation--told her I tried the new item (blow dryer)and did not like it either. Her reply was you can always return it; I told her I would like ...