It’s a big driver of growth, and a big driver of profitability [at Google]. I don’t know anything but I suspect this was a poaching situation. The problem we had at Google Express was that we didn’t have enough capacity. Like every single delivery and on-demand service out there,...
Doing this job, I learned quickly that there’s an unspoken contract between driver and passenger, and it has two primary clauses. First: I promise to get you safely and comfortably from Point A to Point B. Second, and just as important: I vow to look the other way while you, say,...
If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. Once you have left the vehicle, please also report your experience to Uber. ...
Background check information (drivers and delivery persons): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information...
In-App or Online Support Uber encourages you to use your in-app support as much as possible. This seems to be their preferred method. If you go into your Uber Driver app, you can click on the “Help” section, scroll to the bottom and click “Call Support” to speak to an agent. ...
Uber also has a robust online help section athelp.uber.com. Here, you’ll find a lot of good basic information whether you’re a rider, driver, eater (Uber Eats customer), or restaurant (Uber Eats partner). The Uber website has much of the same functionality as the driver app, though...
My first reaction to Uber pitching me on news that it was adding crash and traffic reporting to its driver app was surprise that they didn’t already offer that feature. My subsequent conversation with an Uber executive about the company’s plans to scale up for the Paris Olympics revealed ...
I received a message from Uber that a driver reported that I wasn’t wearing a face mask. I am over 65 and always wear 2 masks and open my window in an Uber car. I contacted Yber to dispute the report and got ridiculous and irrelevant responses. Now if I want to use the app, wh...
If you’re having trouble signing up online or prefer to sign up in person,learn how to find an in-person Uber office. How do you start giving rides? Once your driver account is active, you can log into the Uber Driver app and turn on driver mode. ...
It’s not clear how many drivers participate in driver-led web forums and chatrooms, but they boast at least hundreds of thousands of members tallied together, covering local, national, and international regions (though there’s no guarantee that all members are, in fact, humans or drivers)....