The following organizational hierarchy shows the typical structure and positions within the call centre. Below, we share job descriptions for most of the roles introduced in this flow diagram – with additional job introductions for the other call centre positions. Call Centre Agent A Call Centre Ag...
When the last vestiges of the original Gantt chart lie smoldering in ruins, that’s when it’s time for me to get to work. I’m in my element. And I’ve never had to personally torch the chart to get there. They have a habit of spontaneously combusting, usually rotting from the in...