TUI is not able to inform you in advance when booking the seats that the Video information system in a part of the plane has been completely broken for more than 2 weeks. You only receive a text message from TUI with the above defect one day before departure. However, by then you have...
we could all fly together and stay in the same hotel on the same dates, as well as been able to pre book our seats on the plane, to ensure we can all sit together, and organise our coach transfers from the airport to the hotel and back to the airport at the end of the holiday....
Going out the seats were probably the seats with the most leg room on the whole plane, but the open space was a mecca for passengers to use as space to stand around, a simple solution was to spread out with our hand luggage building some space around us, the other issue was the toile...
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Best even: they served food and drinks on the plane and wanted to charge money after this desaster!!! Not to mention that we received our luggage in FRA in a very bad condition.This is one of the worst "services" I have ever encountered and will not fly with this fckng airline ever ...