SLAs help you to provide the best user experience and ensure you hit your targets when it comes to support ticket resolution times. ServiceDesk Plus allows you to define your own SLAs and will notify you of any SLA violations. API Integration Effortlessly integrate your trouble ticketing applica...
Trouble ticket system software refers to a tool that helps businesses capture, track, organize, and resolve trouble tickets from a central location. Right from assigning tickets to relevant agents to capturing customer feedback once a ticket has been resolved, a trouble ticketing system helps you ...
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Best Practices for Creating Custom Views Aside from your system (base) layouts, custom views allow you to display your data in unique, dynamic ways. Custom views are available in all the ... Read More → How a travel agency utilizes OneDesk’s ticketing system & helpdesk ...