such as the time of occurrence, the affected system or service, and the steps taken to resolve it. This ticketing system enables support teams to prioritize issues
While SPoTS excels as trouble ticket software in an Information Technology environment, it is much more than a trouble ticketing system. In fact, over one-half of SPoTS' customer base is in a field or industry unrelated to Information Systems or Information Technology. Because of its inherent f...
For the management of tickets, taking action is key. By using OneDesk’s trouble ticketing software,management can be streamlined.Workflow automationsallow you to cut down on repetitive, manual work. Automations can be set up to automatically take action whenever certain criteria are met. By defini...