Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.
Faced with people we don't like or don't understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Leader's Guide from the popular 60- Minute Active Training Series offers facilitators a ready-made...
Many retailers struggle with training staff on multiple disconnected systems. The average retailer hasbetween seven and 10 systemsto power their retail business. When these systems sit in silo and lack unification, your training program becomes much more complex. Staff need educating on how to operat...
Ever found it tricky to jump into a discussion? Vanessa shares her “cold approach” framework for seamlessly joining in on group conversations. Deal with Difficult People at Work Learn the transformative secrets to dealing with challenging colleagues at work in this bonus video. Vanessa unveils her...
The demands on expatriate managers have always been as much a result of the multiple relationships that they have to maintain as they are of the differences in the host-country environment. Those relations include family relations, internal relations with people in the corporation, both locally and...
With proper employee training and development programs, you can give people the skills and knowledge they need to complete day-to-day tasks. That gives staff more autonomy over the work they do, and you the extra time to focus on bigger-picture strategies and business development. Retail ...
Dealing with barking, biting and whining all through the night Aggressive behavior towards other dogs and guests to your home Stopping begging at the table and jumping on strangers or your kids What to look for in a doggie daycare provider or a dog walker ...
I have been studying and practicing Sound Therapy on my own for many years and I felt that I had a pretty vast knowledge of it already, but I was floored by everything that I learned from Simone. It can be difficult finding a training for Sound Therapy, there is no governing body for...
It has brought about changes that are immensely difficult to make. Our workforce is invested in how the business is advancing, individuals are taking on more responsibility.” Nigel Haigh, Managing Partner. Find out more Professional services sector Crowe ICAEW worked with Crowe to create a ...
Improving one's communication skills can help ease 20 situations when dealing with difficult clients. Your ability to effectively communicate in a variety of situations not only with internal clients but those 21 to the work environment is assessed on the course. The focus is on exploring issues ...