A theoretical and empirical analysis [La gestion de la calidad total como factor competitivo. Un analisis teorico y empirico]. The International Journal of Quality & Reliability Management, 21(6/7), 612-637.Escrig, A. (2004): "TQM as a competitive factor", The Internacional Journal of ...
Total quality management (TQM) is an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and exceed customer expectations. This paper provides an empirical study on the identification of the critical success factors (CSFs) of ...