Design/methodology/approach – Based on a review of TQM literature and expert opinions, ten TQM constructs (nine implementation constructs and one outcome construct) were identified. A detailed questionnaire was developed with the items for ten TQM constructs along with the questions on quality ...
Design/methodology/approach – Data have been collected from 265 ISO 9000-certified companies in the Thai manufacturing industry to examine the validity and reliability of the leadership competencies construct; nine TQM implementation constructs (top management commitment, supplier quality management, ...
The design of the study was cross-sectional which applied a method of drop and collect survey, and proved very suitable and efficient during the period with strict measures of COVID 19 pandemic. 140 3.3 Sample Size One hundred sixty seven (167) questionnaires were filled and collected out of...
decision on the amount and types of resources to be allocated, design of incentive system, job design, and choice of people to head the team. All of the above form a complete structure. No one thing can be done individually to successfully implement knowledge-based vision. So, what is know...
in-depthinterviewsandfocusgrouptechniqueswhichwereusedasafirsttoidentifytenconstructsofTQMinorganizations.ThatisTopManagementCommitment,CustomerFocus,Benchmark-ing,ContinuousImprovement,SupplierQualityManagement,ProductInnovation,ProductQuality,Employee’sInvolvement,RewardsandRecognition,EducationalandTraining.TheAHP...
Design/methodology/approach Data were collected through questionnaires from employees across a total of five Sudanese oil companies owned by the government, and adopting an ISO-9001 quality program. The total population of the study consists of 1,505 permanent employees, while the sample size was ...
Purpose - This paper seeks to examine the difference between manufacturing and service firms with respect to the implementation of total quality management (TQM) practices, and the relationship of these practices to quality performance. Design/methodology/approach - The empirical data were coll...
The survey responses of 230 Hong Kong managers reveal that the adoption of TQM principles and practices are sporadic. Among the eight dimensions of TQM adoption, managers are persisting with an economic value driven management orientation in the goals-related dimensions and the system design dimension...
Design/methodology/approach – The empirical data were collected from 194 managers of Australian firms with an approximately equal proportion of manufacturing and service firms. Findings – The finding indicates no significant difference in the level of most of TQM practices and quality performance ...
Design/methodology/approach - A survey was initially conducted in Australia and replicated in Singapore using the same questionnaire. We obtained a total of 252 responses, 194 from Australia and 58 from Singapore. The respondents were all middle and senior management who had experience and ...