Has anybody had any luck having Toyota make repairs associated with a Customer Support Program Bulletin (CSB) after expiry? Like many others, we've been dealing with a failed brake booster on our 2013 Prius Plug-in that was covered under CSB (ZJB - link below). This happened in May 202...
We've seen their customer list for the past year and taken references A Which? Trusted Trader assessor has visited them to judge everything from sales processes to the quality of their documentation to their complaints procedures They've signed up to our Which? Trusted Traders code of conduct ...
11. If your products bring us complaints, how will you deal with it? A: If there is a problem with the product, the customer will send back samples or take a photo for retention, and our quality inspection department will evaluate and test. B: ...
The emphasis is about fixing customer cars and placing sales on the back burner, yet Toyota waited twelve days to come up with a solution. Jim Lentz spoke on February 1st, 2010 saying, “Dealers priority should be on repairing customers’ vehicles rather than fixing vehicles for sale on the...
Toyota says that the overlapping of the two perpendicular ovals inside the larger oval represents the mutually beneficial relationship and trust between the customer and the company while the larger oval surrounding both of these inner ovals represents the "global expansion of Toyota's technology and ...