But while it can be great to foster these attributes, we have pinpointed these ten as they are particularly great for boosting performance, advisor happiness and customer retention. However, it’s not enough to just recruit for these skills, you need to develop and maintain them. By following...
People with the right attitude are essential to building a successful customer service strategy. “Hire for attitude, train for skills,” should be the maxim. Once in place, a planned training programme in both job skills and people skills must be maintained. This is not an area for cost-cu...
This is part one of a two part article. Successful business owners understand that everything relies on good customer relations. Herewith, the top ten tips to help you provide for your customers needs and keep them loyal to you.
As with soft skills, we gave our respondents a list of hard skills and asked them which they considered to be most important. Again, they could select up to five choices and these results reflect the top ten most important hard skills as selected by our respondents. Taking a look at the ...
Empathy lets you see and provide for your employees’ needs––a one in ten-million motivator. Having high empathy means you understand your team’s work at ground-level. It means you possess a strong set of active listening skills. “I worked with a director once who couldn’t gain the...
The top ten CROs to watch in 2025 are listed below, in no particular order, and include both industry leaders by market share and revenue, as well as up-and-comers steadily increasing their presence through strategic collaboration and innovative service offerings. The top 10 CROs in 2025 1. ...
We’ll also follow up those tips and tricks with ten of the most common customer service interview questions along with a brief explanation on why hiring managers ask these questions and what you should focus on when you answer them.
7 Best Service Virtualization Tools in 2025 The 15 Best Digital Asset Management Software in 2025 Top 10 Remote Access Software (Remote Control Software) In 2025 Top 10 Most Popular Virtualization Software Top 10 Incident Management Software (2025 Rankings) ...
The top ten electric vehicles in the world are as follows: Hyundai Ioniq Electric BMW i3 Tesla Model X Volkswagon e-Golf Renault Zoe Tesla Model S Nissan Leaf Hyundai Kona Electric Jaguar I-pace Kia e-Niro 3. How many types of electric vehicles are there and name them? There are four ...
ServiceNow has revolutionized how businesses operate over the past ten years, as one of the fastest-growing technology companies worldwide. Their cloud-based ServiceNow solutions automate simplifications and service delivery processes. Their manual tasks have been replaced by hassle-free workflow that any...