This article focuses on the significance of communication skills in IT directors. Most analysts agree that business, interpersonal and communications skills are the areas on which IT directors need to focus to get to the top. There is increasing recognition of the need for professional skills, so...
How to Improve Listening Skills Over the Phone Christine Knott, the Managing Director at Beyond the Box, shares her tips with advisors for how to improve listening skills on the telephone. 1. Stay Focused Prevent yourself from being distracted by colleagues or external noises and concentrate on w...
阅读理解Research shows that good communication is one of the top“soft" skills of people.But communication will only ever be successful when both the person sending the message and the person receiving it understand the key messages clearly. This is especially impor-tant when you give a speech....
3: Communicating Powerfully in Writing No one wants to waste time decoding badly written emails, rambling reports, or over-complicated messages. That's why effective writing skills are a must. Your written communications compete with many other messages, so you need to grab your readers' attentio...
you hardly achieve success in career as well as life without efficient communication skills needed to really connect to people. Moreover, effective communication also helps us understand better people or situations around and allows us to resolve differences, build trust and respect, and create enviro...
Lack of emotional intelligence on the contact centre floor can lead to decreased productivity, missed deadlines, increased absence, more mistakes and a higher employee turnover. However, Kim reminds us that emotional intelligence isn’t just important on the phone, it also has value within the con...
Want to max out your chances of succeeding at work? Learn aboutthe most effective communication skills for workplace success and resumes. 3. Adaptability Here’s the thing— In the 21st centurychangeis the name of the game. This is why companies look for people who can quickly adjust to th...
You need to possess the ability to speak with people in person, over the phone, and in writing in a clear and polite way. This can be in the form of verbal communication, visual communication, non-verbal communication, negotiation, persuasion, presentation, public speaking, storytelling, and ...
1. Interpersonal and Communication Skills It is basically people skills. Learning these will help you collaborate with other teams, build a rapport with them, and communicate your findings with the stakeholders. 2. Problem-solving Skills If you do not have problem-solving skills, then you cannot...
Leading an ERP implementation requires good communication skills. ERP professionals should be able to openly discuss projects with their teammates in a clear and concise manner. The ability to communicate clearly -- through spoken or written word -- is an integral part of making a project plan su...