Once everything is installed, but you have an error message like the one below, please check if theTobii Service, Tobii Eye Tracker Generic Service,andTobii Runtime Serviceare running in Services. If they are, but things are still not working, try restarting the services one by one....
However, this would only work between system restarts, not logoff/logon. Services (such as the Tobii service) continue to run outside of a user session, and so cannot be ‘turned on’ unless a user logs in, hence the reason for keeping the service running to ensure windows hello can al...
Below we have listed all the possible error codes you could receive in the Tobii Experience troubleshooter in order to give you some more information about what the problem could be. The solutions listed may not help you, so to get help with troubleshooting pleasecontact support hereand let us...
Further, the Tobii engine must be running and the eye tracker must be enabled. To install the driver for theTobii Eye Tracker 4cinstallTobii Experience Driver. This will start the following services: Tobii Runtime Service Tobii Service
For example, running virus scans, installing software updates, or backup of data can all involve resource consumption that can adversely impact use of the device by a user. By knowing when the user is not paying attention to the device, or is away from the device, such operations can be ...
If a XML data was created without any recorded data, check in the windows system 'Task manager' - 'Services' - 'Tobii Service' to see if it is running or not, try to restart it and collect data again. 2021.05.24 update: The correct experimental order is: Connect VIVE Pro Eye to you...