Getting proactive feedback, however, is even more important because a large majority of customers aren’t complainers. This makes getting information about your customer service more difficult without doing it proactively. For your company, getting proactive feedback on your customer service allows you...
Make the questions thoughtful:Yes or no questions are great for collecting quick information. However, if you want more valuable feedback, leave your queries open-ended, and give customers room to explain themselves. Use rating scales:If your customer doesn’t have time to respond to a question...
Whether you need help responding to poor reviews, reducing churn, or improving customer loyalty, you’ll find best practices for strengthening customer bonds and delivering a standout customer experience. 17 Customer Service Tips To Get You Started Delivering great customer service improves the bottom ...
Sometimes, numbers aren’t enough—you need context. Comments, suggestions, detailed customer narratives, or other types of qualitative feedback, help explain why someone rated your service high or low. Open-ended responses can reveal pain points, unexpected problems, or even great new ideas. ...
Feedback generated by great customer service Many of the comments to the post focused on how impressive the airline’s act was, using such words as “wonderful”, “amazing”, “awesome”, “bravo”, “United inspires”, etc. Yet,there will always be someone who will have a cautious look...
Customer service problems are bound to arise – it’s how the company responds that can make the difference between a bad and great customer experience. When a company doesn’t follow through on its promises to customers or keeps them waiting too long, customer...
Monica Maria, on behalf of Freshworks, shares some great tips to improve your customer conversations on live chat. Today, if there’s one channel that customers prefer, it’s live chat because it offers instant responses. Live chat helps you to personali
Great customer service involves people, processes and technology working in tandem. Each aligns with the same goal: Deliver an excellentcustomer experience- every time. Your agents bring empathy, understanding and a personal touch. The right processes remove blockers to streamline customer service for...
2. Implementing customer feedback continuously Customer feedback is invaluable for customer service representatives. Positive feedback is rewarding, while negative reviews highlight the scope for consistency and improvement. It is crucial to gather feedback using CSAT surveys and discuss it with your...
Katherine Oyer founded Francis Henri to offer her favorite baby brands in the US. Learn her tips for customer experience and retention.