Ticketmaster, the platform responsible for selling most of the Swift tour tickets, blamed the massive bot attack for crashing its website when the Eras Tour ticket presale launched on Nov. 15, 2022. The site received 3.5 billion requests that day, which caused the company to temporarily suspend...
The key is that Solve Media looks for certain digital clues — which it won’t divulge — to determine if the ticket-buyer is a person or a bot. The technology will dole out an easy puzzle to a person. It will give a bot a difficult one. That has already made the fan experience ...
Historically, we’ve been able to manage huge volume coming into the site to shop for tickets, so those with Verified Fan codes have a smooth shopping process. However, this time the staggering number of bot attacks as well as fans who didn’t have codes drove unprecedented traffic on our...
Unreliable and thinks I’m a bot? The app will randomly log you out. Not a huge deal but be careful trying to log back in! I got logged out on my phone app and tried to log back in before a presale. I had full service but nothing loaded, so I tried once with wifi and once...
Whether it was a barrage of bot traffic, government investigation, or misleading ticket prices, Ticketmaster encountered its fair share of crises but still managed to generate more revenue this year than ever before. Bit of a customer service conundru...
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set ticket prices, do not decide how many tickets go on sale and when they go on sale, do not set service fees," he said in opening remarks. He attributed the Taylor Swift meltdown to overwhelming demand, saying the site saw three times its usual amount of bot traffic during the sale...
67% of bad bot traffic occurs in the United States* *Stats based on Distil’s Bad Bot Report 2018Our Guarantee We’ll have your back, every step of the way. Ticketmaster is the Official Ticket Marketplace for thousands of the world's biggest events, performers, teams and sports leagues...
This isn’t Ticketmaster’s first encounter with cybersecurity issues.On January 26, 2023, the company admitted that ticket sales for Taylor Swift’s concerts were disrupted by a bot-driven attack, highlighting vulnerabilities in their ticketing system. ...
But the ticket seller never expected the shady internet programs tointerfere so muchthat it'd have to eventuallycancel the public on-sale windowfor tickets to Swift's Eras tour. "We were hit by three times the amount of bot traffic than we had ever experienced," said Joe Berchtold, preside...