Good collaboration features for small teams Knowledge base integration improves self-service options Cons The free plan supports only a limited number of agents Lacks advanced automation features Best for: Small businesses needing a simple and easy-to-use free ticketing system Why customers like it: ...
In this post, we're going to take a look at the 12 best email ticketing systems. We highlight which types of teams and use cases each system is best for, share some of their most unique features, and detail pricing for each tool so you can find the perfect fit. What is an email ...
HelpSpot is anemail-to-ticket system, so it works best for IT teams that (currently) use tools like Gmail or Outlook to manage support requests and need an upgraded solution. However, our software is customizable via Zapier and API so you can connect the help desk with other tools in you...
OTRS:Open-source Ticket Request System, known for its customizability but complex setup. Request Tracker:A ticket-tracking system used by system administrators, customer support teams, and bug trackers. Zammad:A web-based open source helpdesk/customer support system with a modern interface. Helpy:A...
From ticketing to marketing and fan engagement, it's tailored to streamline operations for teams of any size. With current clients selling over 100,000 tickets per event, our expertise and technology can optimize ticketing and fan engagement for sports clubs, big or small. 24 Finch Lodge, ...
Small teams who need just two workflows can subscribe to Keeping for $12 a month per user. Larger organizations with more than 10 users can subscribe to Keeping for $49 per month per user. 6. Help Scout Source Help Scout is a ticketing system that puts the customer first. With a simpl...
Small teams who need just two workflows can subscribe to Keeping for $12 a month per user. Larger organizations with more than 10 users can subscribe to Keeping for $49 per month per user. 6. Help Scout Source Help Scout is a ticketing system that puts the customer first. With a simple...
Commonly used in the e-commerce and retail industry, KB Support's ticketing system for small businesses offers guest tickets that allow anyone to submit enquiries without needing an account. This simple ticketing system has customisable forms that gather specific details from customers. It also ...
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The benefits of using a help desk ticketing system While more commonly associated with customer service and IT, a help desk ticketing system can benefit many teams across just about any industry. For instance, departments like human resources (HR) and maintenance also field a large number of req...