Keep your customers informed through OneDesk Ticket Portal Software. Customers can submit, track, manage and discuss their tickets right on your website.
Returning customers, forgot password problem! Sometimes returning customers forget their old password and have to reset the password to make a new purchase, a process that may take a few minutes and result in abandoned buyers. Now returning customers can simply complete their purchase by entering ...
Essentially, ticket management software allows you to document all customer interactions within a single, centralized platform. When a new question or problem is submitted, the system automatically generates a unique ticket number. For internal departments and teams,this ticket serves as a single source...
No problem! Now with thread action, agents can simply create a new ticket or task with the message and keep it in the original ticket thread. Thread actions are noted in the original ticket thread with reference to both the new item as well as the thread item it was pulled from. ...
Operations ManagerWine and Spirits, 2 - 10 employeesUsed the software for: More than 2 years. “The initial implementation was easy, successful and all due to their excellent support team. Their analytics is an important aspect of the software to us as well as flexibility to customize.“March...
Worked really well for my event, I created an account online, imported my guests and emailed everyone a scannable ticket that I designed, all through the software. Then I used the app to scan everyone in. Highly recommend! FAQ's Simply the best for event check in and ticketing. ...
This is what the problem tracking software deals with. Have you ever happened to be writing an e-mail reply to a customer inquiry and when you have hit "send", another member of your team has already dealt with the problem? It happens because conventional e-mail software does not support...
How A Software Company uses the OneDesk Customer Portal When it comes to software development, duplication of effort is one big deal. Large or small, Enterprise Software Development Companies power countless other sensitive industries, ...
Ticket ID Support ticket features: Choose your region (datacenter location) Data centre changes are not possible after account creation. Live AgentOctober 14, 2024 To learn more, readLiveAgent – Ticketing software. Try out LiveAgent for FREE ...
When customers or employees of an organization encounter any problem, they can raise a trouble ticket with the support team. A trouble ticket holds crucial information about an issue and makes it easier for support agents to communicate with the customer. What is Trouble Ticket Software? Trouble ...