The benefit of this window is that if an agent resolved a ticket raised by a customer a few months ago about a particular issue and the same customer contacted you about the same problem again, you can view past ticket history of the customer in the 360 degrees tab, giving the agent pre...
Ticketor is designed to be a self-service solution. It is very intuitive and easy to use. There are plenty of documentations, walk-throughs, tutorial videos, step-by-step instructions and on-screen instructions that makes it very easy for you and your staff to learn and...
This is what the problem tracking software deals with. Have you ever happened to be writing an e-mail reply to a customer inquiry and when you have hit "send", another member of your team has already dealt with the problem? It happens because conventional e-mail software does not support...
No problem! Now with thread action, agents can simply create a new ticket or task with the message and keep it in the original ticket thread. Thread actions are noted in the original ticket thread with reference to both the new item as well as the thread item it was pulled from. ...
Quickly and easily switch between scanning mode and name lookup mode for those guests who forgot their ticket. Attendee data optional If you need to simply generate tickets without a name and/or email, no problem! Easily create and export PDF tickets. ...
At first i wasn't sure what to click and where to go but after playing around a little bit, it was mostly self explanatory and most people would have no problem using it.-EXTREMELY quick in getting our site up and running. It was less than 24 hours from the time i sent Louis our ...
We constantly update Ticketor with new features and enhancements. Contact us with your needs and feedback.Asking custom questions for Merchandise Nov. 18 2024 With this enhancement you can edit your merchandise and add one or more "Questions" to the them. These are the same questions that ...
Now that we’ve got your attention, let’s dive into this ticket management software guide to understand the various features and benefits of this tool. Later, we will also share some valuable tips to choose the perfect solution for your team. ...
Choosing the Right Ticket Routing Software If you don’t already use one, investing in a help desk ticketing software is one of the first steps you need to take to manage your ticket routing and overall support operations. Listed below are some of the must-have features to look out for in...
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